FirstWave

Welcome to the FirstWave Help Center

Suggested forms

  • Technical support in Support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Suggest a new feature/improvement in Support

    Let us know your idea for a new feature/improvement.

  • Licensing and billing questions in Support

    Choose this if you have questions about licensing or billing.

Powered by Jira Service Management
{"xsrfToken":"4fd4eb1022a0654e2c040f0b6b902bc40374f102_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6db03daf-ba5f-48cf-a7aa-9a29873eb9c5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDI0MzVjYy0zMmRmLTQ0MGItYTI4Zi1hZjdkMjUyMWM2MDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZkYjAzZGFmLWJhNWYtNDhjZi1hN2FhLTlhMjk4NzNlYjljNSI6WyJyZWFkIl19LCJleHAiOjE3NDc3NTU4ODQsIm5iZiI6MTc0Nzc1NTI4NH0.lbMov_jTpXKJVXeKhcM9WaMtVj_XQvIk8yoNX4bgEsI&client=b02435cc-32df-440b-a28f-af7d2521c609&mode=fit","logoId":"6db03daf-ba5f-48cf-a7aa-9a29873eb9c5","isLogoAvailable":true,"helpCenterTitle":"Welcome to the FirstWave Help Center","sharedPortalName":"FirstWave","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the FirstWave Help Center","sharedPortalName":"FirstWave","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=firstwavecloud","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4fd4eb1022a0654e2c040f0b6b902bc40374f102_lout","baseUrl":"https://firstwavecloud.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://firstwavecloud.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"2147483647","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b02435cc-32df-440b-a28f-af7d2521c609","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3c88296563b24444b3f5adf104563638","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}