Support

Welcome to Firstwave Support. Raise a request using one of the options below.

What can we help you with?

Suggest a new feature/improvement

Required fields are marked with an asterisk

{"xsrfToken":"e2912c4620466a62323c0995a38b7f8f5572138d_lout","branding":{"id":"7","key":"support","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6db03daf-ba5f-48cf-a7aa-9a29873eb9c5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDI0MzVjYy0zMmRmLTQ0MGItYTI4Zi1hZjdkMjUyMWM2MDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZkYjAzZGFmLWJhNWYtNDhjZi1hN2FhLTlhMjk4NzNlYjljNSI6WyJyZWFkIl19LCJleHAiOjE3NTE0MzA1MTAsIm5iZiI6MTc1MTQyOTkxMH0.AyisoT30Wu0kjkLUYtn9kI1gcXv8KIzt9ROZFXXyh4Y&client=b02435cc-32df-440b-a28f-af7d2521c609&mode=fit","logoId":"6db03daf-ba5f-48cf-a7aa-9a29873eb9c5","isLogoAvailable":true,"helpCenterTitle":"Welcome to the FirstWave Help Center","sharedPortalName":"FirstWave","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the FirstWave Help Center","sharedPortalName":"FirstWave","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"support","projectId":10231,"serviceDeskId":7,"name":"Support","description":"Welcome to Firstwave Support. Raise a request using one of the options below.","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"72","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":11047,"iconUrl":"https://firstwavecloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11047","groups":[21],"key":""},{"id":"74","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":11060,"iconUrl":"https://firstwavecloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11060","groups":[21],"key":""},{"id":"70","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":11056,"iconUrl":"https://firstwavecloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11056","groups":[21],"key":""},{"id":"75","name":"Suggest a new feature/improvement","descriptionHtml":"","callToAction":"Suggest a new feature/improvement","introHtml":"Let us know your idea for a new feature/improvement.","icon":11046,"iconUrl":"https://firstwavecloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11046","groups":[21],"key":""},{"id":"73","name":"Technical support","descriptionHtml":"Provide as much information as possible","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":11031,"iconUrl":"https://firstwavecloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11031","groups":[21],"key":""},{"id":"67","name":"Development","descriptionHtml":"","callToAction":"Development","introHtml":"","icon":10958,"iconUrl":"https://firstwavecloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10958","groups":[],"key":""},{"id":"68","name":"Request","descriptionHtml":"","callToAction":"Request","introHtml":"","icon":10958,"iconUrl":"https://firstwavecloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10958","groups":[],"key":""},{"id":"65","name":"Request - Detailed","descriptionHtml":"","callToAction":"Request - Detailed","introHtml":"","icon":10958,"iconUrl":"https://firstwavecloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10958","groups":[],"key":""},{"id":"66","name":"Request - Quick","descriptionHtml":"","callToAction":"Request - Quick","introHtml":"","icon":10958,"iconUrl":"https://firstwavecloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10958","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"Support"}],"orderMapping":{"21":[75,74,73,72,70],"20":[73]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDI0MzVjYy0zMmRmLTQ0MGItYTI4Zi1hZjdkMjUyMWM2MDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDIzMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0MzExMTAsIm5iZiI6MTc1MTQyOTkxMH0.tdJF1l2LddJPJVVQlqqDAcLOvu7jgxBvBnCTTh2T7dw","targetCollection":"upload-project-10231","endpointUrl":"https://api.media.atlassian.com","clientId":"b02435cc-32df-440b-a28f-af7d2521c609","tokenDurationInMins":20}},"reqCreate":{"id":75,"projectId":10231,"issueType":{"id":"10244","name":"Issue"},"form":{"name":"Suggest a new feature/improvement","descriptionHtml":"","callToAction":"Suggest a new feature/improvement","intro":"Let us know your idea for a new feature/improvement.","instructions":"","icon":11046,"iconUrl":"https://firstwavecloud.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11046","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["3"],"values":[{"value":"10000","label":"Blocker","selected":false,"children":[]},{"value":"10001","label":"Critical","selected":false,"children":[]},{"value":"10002","label":"Major","selected":false,"children":[]},{"value":"10003","label":"Minor","selected":false,"children":[]},{"value":"10004","label":"Trivial","selected":false,"children":[]},{"value":"10005","label":"High (migrated)","selected":true,"children":[]},{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the feature you're suggesting","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/75","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/75","calendarParams":{"firstDay":0,"date":"2025-07-02T14:18:31+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDI0MzVjYy0zMmRmLTQ0MGItYTI4Zi1hZjdkMjUyMWM2MDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDIzMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0MzExMTEsIm5iZiI6MTc1MTQyOTkxMX0.fSDEPhzLzswWoBpJyh2W3WGvLIVMT52sdlH4PEycMBY","targetCollection":"upload-project-10231","endpointUrl":"https://api.media.atlassian.com","clientId":"b02435cc-32df-440b-a28f-af7d2521c609","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=firstwavecloud","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e2912c4620466a62323c0995a38b7f8f5572138d_lout","baseUrl":"https://firstwavecloud.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://firstwavecloud.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"2147483647","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b02435cc-32df-440b-a28f-af7d2521c609","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c0c666a847544fb1ae9f43a9be8ab280","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}